Returns.
DAMAGED, SHORT-MEASURED, OR DEFECTIVE ITEMS
If an order arrives damaged, short-measured beyond tolerance, or incorrect, you must notify us within 48 hours of delivery via email at support@kaajofficial.com with order details and photographic evidence. Verified defective or wrong items will be replaced or corrected at our cost, including return shipping.
REFUND POLICY & SALE ITEMS
We operate on an Exchange or Store Credit policy. Cash refunds are not issued except in cases where an item is defective and a replacement is unavailable. Items purchased on sale, clearance, or custom promotional drop are Final Sale and non-exchangeable unless defective.